So, what even is digital?
'Involving or relating to the use of electronic technology'. This can cover a lot of categories including everything from social channels (Facebook, Twitter, Linkedin, Instagram etc) to websites, blogs, mobile, message boards, video, messaging, location, events, music, pictures and a whole host more.
If you really think about it, everything is digital and digital is everywhere. Whether you're watching videos, or listening to music, messaging friends, shopping, displaying photos, reading or playing games - there is an entire digital world. Even things that we do in the real world; eat, catch the bus or go for a run are often supported by things in the digital world. Instagram (those people who like to photo food), online timetables and Nike+ in the case of those examples. It seems that all our lives have a digital link (no pun intended) and brands have been taking advantage of this via digital marketing.
However, not all brands are too good at digital marketing. Some 16% of companies describe themselves as 'digitally inactive' and I've read a blog from one Head of Digital who claims that digital is the least understood word in business today.
How and why is digital useful to brands?
A few stats:

- 67% - Users who would recommend a brand who they follow.
- 75% - Users more likely to purchase from a brand they follow.
- x2 - The number of leads developed from social media compared with direct mail/telemarketing campaigns.
It's becoming more common that instead of thinking B2B or B2C brands are now looking at B&B (clue: not bed and breakfast) and B&C. Consumer created content is now forming part of what brands are, the consumer has more of a voice than they have ever had - allowing them to build a brand with you is key in any companies strategy. Focusing on understanding, engaging and staying relevant to customers is allowing brands to develop their reputations.
Purchasing has changed. If I'm going to buy something I do a quick Google search to see what people are saying about the product. This is true for over 66% of global consumers - hence why websites like TripAdvisor are huge, and let's be honest we've all been put off by that one bad review. The ability to engage with customers one on one, particularly after purchases is vital to long term success. Doing this adds value, generates revenue and, most importantly builds brand loyalty.
Astonishingly 25% of companies don't solicit post-purchase feedback. The way Amazon use feedback to engage customers is brilliant - how many times do you find yourself reading reviews on products that you've never even heard of?!
Many businesses use digital media as a self promotion device, which is a mistake. Make digital your focal point, centre stage, it forms an intrinsic part of your consumers interactions and is central to building relationships with your customers. Tesco have produced a fantastic example of this in South Korea, where they created adverts at subway stations with an interactive QR code.
There is a growing disconnect between the flexible social networks and the rigid structures in which most of us work. IBM identified that to keep up with the face paced industry it is in a digitally based culture would allow them to develop ideas faster. They developed something called 'Beehive' which is a way employees can network and idea share.
It wouldn't be a blog post on digital if I didn't share some of the (for want of a better expression) cool projects at the moment. I've chosen my two favourites:
1) Adidas: The New Speed of Light - Using LEDs placed on Leo Messi Adidas have shown the intricate detail and skill that goes into being the best footballer in the world. Filmed at 1000 frames per second, giving some great visuals.
2) Ayrton Senna - The Sound of Honda - Honda's engine telemetry system has allowed them to recreate Ayrton Senna's world record lap of the Japanese F1 circuit......... Using speakers and lights. Amazing.
Where is Digital Marketing going?
Not to state the obvious but expect digital marketing budgets to go up, a lot.
I've been looking around and found out what a few of the industry leaders think will happen in the future:
- Email is different - Expect the static, print inspired email to die. Email is not going to look the same in every email client. Content and design will be tailored to the subscribers.
- Mobile takes hold (even more) - ROI from mobile has never been so easy to analyse, through clicks, opens, mCommerce, voucher codes and in-app conversions. In 2013 we're on target to download 45 billion smartphone apps and the industry is expected to grow from $6 billion to $55 billion by 2015. This will lead to a much more strategic approach to mobile from organisations.
- Social media - Fans and followers will become more about quality than quantity, and it's expected that savvy marketers will find ever more ways to engage their audiences.
- Content - Brands will be focusing content towards 'help'. Google research shows that in 2010 consumers required 5.3 sources of information before making a purchase, in 2011 that rose to 10.4 sources. Brands are expected to follow this lead.
I for one look forward to watching the developments!
JL